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Return Policy Phone us before returning anything: 562-945-9952 No refunds after 30 days. Custom made sails are not returnable except in the case of an error on the part of Shade Sails, LLC Returned unopened boxes will be fully credited (funds returned) less shipping. Boxes that have been opened will have to be inspected for completeness and appropriateness for resale. If returned complete and in a condition we deem sell able as new, then the buyer will be credited for the item less a 15% restocking fee. Please, no opened parts bags or blades of grass. Items returned that have evidence of use will not be accepted for return. If you need a shade structure for an event please rent it from someone. Goods received damaged or defective will be replaced upon return. Phone customer service before returning to acquire return shipping labels. Warranties: All warranty issues are the responsibility of the the manufacturer and should be addressed to them. Shade Sails makes no warranty as to the suitability of the products sold. Applicable building codes and community regulations vary from place to place and are the responsibility of the buyer to acquire any permission required by local government or community. Returns go to: Or by Post: Shade Sails LLC
Shade Sails LLC |
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